Privacy Policy

2. Information we collect

We only collect what we need to respond to you and run our services:

• Details you submit through our forms — name, email address, phone number, clinic/specialty and any message you choose to share.
• Booking details when you schedule a call through our booking tool.
• Technical and usage data collected automatically — IP address, browser type, pages visited and referring source — via cookies and analytics.

3. How we use your information

We use your personal data to:

• Respond to your enquiry and send the quote, audit or information you requested.
• Schedule and conduct consultation or audit calls.
• Provide, operate and improve our services and website.
• Send service-related communication and, where you have opted in, occasional growth tips. You can unsubscribe at any time.
• Meet our legal, tax and regulatory obligations.

4. Legal basis & consent

We process your personal data on the basis of the consent you give when you submit a form or book a call, and to pursue our legitimate business interest in responding to enquiries. You may withdraw your consent at any time by contacting us.

5. How we share your information

We do not sell your personal data. We share it only with trusted service providers who help us operate, and only to the extent needed:

• Email delivery (ZeptoMail / Zoho) to send confirmations and notifications.
• Scheduling (Cal.com) to manage call bookings.
• Analytics (Google Analytics) to understand site usage.
• Where required by law, regulation or a valid legal request.

6. Cookies & analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences and measure traffic. You can control or block cookies through your browser settings; some features may not work as well if you do.

7. Data retention

We keep your personal data only for as long as needed to fulfil the purpose it was collected for, to maintain our business records and to comply with legal requirements. When it is no longer needed, we delete or anonymise it.

8. Your rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct or update inaccurate data.
• Ask us to erase your data where there is no legal reason to keep it.
• Withdraw consent to further processing.
• Raise a grievance about how your data is handled.

9. Data security

We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information at all times.

10. Third-party links

Our website may link to third-party sites and tools. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing any information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.

12. Contact & grievances

For any privacy request or grievance, contact us at info@yashikyadavandco.com or +91 98870 07362. We will respond within a reasonable time.