We build and protect the review ecosystem around your practice: Google Business Profile, Practo, Lybrate, Justdial and every directory where patient trust is won or lost.
"Booked here after reading 50 reviews — every single one was right. Dr. K answered every question, no rush."
Google, Practo, Lybrate, Justdial and specialty directories are mapped before activation.
Front desk prompts, WhatsApp journeys and compliant copy increase patient review volume.
Replies, escalation rules and weekly reporting keep the brand steady as search demand grows.
Patients compare trust signals before they call. This section turns the service problem into clear numbers and shows why a repeatable healthcare growth system matters.
Each pillar has an owner, a cadence and a measurable role in patient acquisition.
Post-consultation WhatsApp, SMS and QR-code flows that turn happy patients into 5-star reviews — automatically, ethically, MCI-compliant.
Every review answered inside two hours by a healthcare-trained communications specialist. Empathetic, on-brand, never robotic.
NAP-consistent listings across 40+ Indian and global directories. Weekly Google Business Profile updates that quietly compound your local SEO.
Battle-tested process for fake reviews, defamation, ex-employee attacks and viral incidents — coordinated with your legal counsel where needed.
Daily dashboards across every platform with NLP-tagged themes — so you can fix the patient experience leak, not just the review symptom.
A 30-minute monthly working session with the report you'll actually read — what moved, why, and the 30-day plan, in five clean pages.
A look at how the work moves from insight to execution, with the checks and handoffs that keep patient-facing growth consistent.
Waited almost an hour past my appointment time. Doctor was good but front desk could do much better. Wouldn't recommend unless they fix this.
Rohit, thank you for the honest feedback — and our apologies for the wait. You're right, an hour past your slot is not the experience we want for any patient. We've already shared this with our front-desk lead and tightened our morning OPD scheduling. We'd love a chance to make it right — please reach Mahima at +91-98XXX-XXXXX so we can book you in personally.
The same framework runs every month: setup, execution, optimization and reporting.
A 5-day teardown of every platform, listing and review. We benchmark you against the top 3 clinics in your specialty + city, and find the silent leaks before we touch anything.
Listings cleaned to NAP-consistent across 40+ directories. Tone-of-voice workshop. WhatsApp + SMS review flow wired into your EMR or front-desk. Crisis playbook agreed and signed off.
Daily monitoring, 2-hour response SLA, weekly Google Business Profile updates and review-acquisition flow goes live. By day 30 most partners see review velocity 2× and rating climb 0.3–0.6 points.
Monthly working sessions, sentiment dashboards, quarterly competitive benchmark and continuous flywheel optimisation. Year 2 partners average 4.9★ across every platform we manage.
This is the operational difference between one-off marketing activity and a managed healthcare growth channel.
A few examples of how the system performs when it is run with focus, cadence and clean measurement.
Started with a fragmented presence across Practo, Lybrate, Google and Justdial. We consolidated listings, deployed a WhatsApp review flow, and trained front-desk on a 2-hour response SLA. Within 9 months the clinic became the top-rated IVF practice in Jaipur — and organic SEO doubled inbound leads.
"They run our reputation the way we run our OR — disciplined, rehearsed, invisible when it's working."— Dr. Rohan Mehta, Founder
The hospital had four locations, four different rating profiles and zero coordination. We built a single review operations hub, retrained 22 front-desk staff and unified responses under a brand voice. By month 6 every location crossed 4.5★.
"The first vendor that treated reputation as an operations problem, not a marketing campaign."— CMO, Tier-1 Hospital Group
A boutique cosmetic-derm clinic with strong outcomes but a poor digital footprint. We pulled photos, before-after assets (consented), retrained reception, and re-launched the GBP. The review flywheel locked in within 45 days — paid spend dropped 30% as organic took over.
"We finally stopped paying Google to bury our own bad reviews. Now we don't have any."— Dr. Aisha Kapoor, Founder
These KPIs keep the service accountable to patient-facing growth, not vanity activity.
The system adapts to how patients choose different kinds of care.
Profiles, directories and review surfaces stay aligned.
Every service page uses the same Foundation, Growth and Scale retainers. Pick the level of execution once; the service mix is scoped during your audit.
Best for: Solo practitioners and small single-specialty clinics
Best for: Established clinics wanting consistent patient acquisition
Best for: Hospitals, diagnostic chains, multi-location clinic groups
What partner doctors and clinic teams say after the operating rhythm becomes part of their growth system.
"We were stuck at 3.4★ for two years and it directly cost us OPD. Within 90 days we crossed 4.5★. Our front desk is now part of the system — that was the unlock."
"The 2-hour response SLA sounded like marketing copy until I saw it live for a month. Even at 11pm on a Sunday a thoughtful reply went out. Our patients notice."
"An ex-employee left three fake one-stars within a week. Their crisis team filed removals, drafted my responses, briefed my lawyer. Two weeks, all gone, no drama."
Don't see your question? Drop it on the audit form below — we reply inside 24 hours.
Ask on the audit callOnline reputation management (ORM) for healthcare is the systematic, ongoing practice of monitoring, building and protecting a doctor's, clinic's or hospital's perception across every platform a patient checks before booking — primarily Google, Practo, Lybrate, Justdial, Facebook, Healthgrades, Apollo247 and 1mg. It covers four pillars: (1) acquiring more authentic reviews, (2) responding to every review within hours, (3) keeping listings consistent and search-friendly across 40+ directories, and (4) handling crises like fake reviews, defamation or viral incidents. Done right, ORM doesn't just protect a rating — it compounds local SEO, lowers paid-acquisition costs and lifts walk-in OPD.
Healthcare is the highest-trust purchase decision a patient makes. 94% of patients read reviews before booking, and 87% won't book a clinic rated below 4.0★. Unlike a restaurant where a bad review costs one meal, a single unanswered negative review for a clinic can deter dozens of high-value bookings — and Indian Medical Council (NMC/MCI) advertising guidelines mean you can't simply 'market your way out' with paid ads. ORM is the only lever that touches both trust and search ranking simultaneously, and it must be done within strict compliance boundaries. That's why generic marketing agencies almost always get healthcare reputation wrong.
Yes — that's a core part of every plan. On day 1 we run a 60-minute tone workshop with the founder/lead doctor to capture phrasing, non-negotiables, brand voice and language preferences. For the first 30 days every response is drafted by our healthcare-comms specialist and routed to you for approval; from week 5, the team responds inside our 2-hour SLA without needing your sign-off. You always retain veto rights and can request a re-draft on any reply. We never sound robotic, never copy-paste, and never violate platform or NMC advertising guidelines.
Where reviews violate platform policy — fake patient identity, unrelated business, profanity, hate speech, conflict of interest, ex-employee retaliation — we file structured removal requests with documentation and follow up until resolved. Our success rate on policy-violating reviews is around 70–80% on Google and Practo. For genuinely negative but lawful reviews, we don't try to remove them — we respond well, address the underlying experience issue, and dilute them with new authentic 5-star reviews. For defamation crossing into legal territory we coordinate with your counsel (or recommend specialised IP/media lawyers in our network).
Yes — asking patients for honest feedback is permitted, and is explicitly different from advertising or solicitation. What's prohibited is incentivising reviews, soliciting fake reviews, or making medical claims in your responses. Our review-acquisition flow has been reviewed against NMC Code of Ethics, the Drugs and Magic Remedies Act, the DPDP Act 2023 and platform-specific healthcare policies. We never promise outcomes, never reward reviewers, and we always include the patient's right to opt out. You stay compliant, by design.
Three reliable horizons. Week 1–2: listings cleaned, dashboards live, SLA active — you'll feel the operational lift immediately. Day 30: review velocity typically doubles and rating moves 0.2–0.4★ in either direction (sometimes negative if we're aggressive on legitimate response). Day 60–90: meaningful rating shift (0.5–1.0★) and a noticeable lift in calls and walk-ins. Day 180+: this is when the flywheel really compounds — partners average 4.7–4.9★ across every managed platform.
Bought reviews are the single fastest way to lose your Google Business Profile, get featured on platform takedown sweeps, and damage rankings irreversibly. Google's algorithm catches review velocity anomalies, IP clusters, copy-paste patterns and account-graph signals — the takedowns are silent and final. Beyond that, fake reviews violate NMC ethics and the Consumer Protection Act 2019, and can attract complaints from competitors. Everything we do is authentic, opt-in, time-stamped to real consultations, and built to survive the next algorithm update — and the one after that.
Yes — multi-location is where we earn our keep. We unify listings under a single hub, build per-location response queues with branch-level SLAs, train each front desk on a shared SOP, and produce a unified executive report alongside per-location dashboards. The Enterprise plan includes a dedicated 3-person pod, EMR/CRM-level integration of the review flow, and a 1-hour response SLA with on-call crisis retainer — built for groups doing 50,000+ OPDs a year.
Every platform an Indian patient might land on. Google Business Profile (always primary), Practo, Lybrate, Justdial, Facebook Pages, Healthgrades, Zocdoc, 1mg, Apollo247, MouthShut, Sulekha, AskApollo, Bajaj Finserv Health, MediBuddy, and platform-specific clinic-side tools. We also keep your hospital-rating profiles aligned where they exist — UrbanClap (Urban Company) Wellness, MFine, and similar.
No. About 40% of our partners run us alongside their existing performance-marketing or SEO agency — we focus exclusively on reputation. We share dashboards, brief the other team monthly, and many of them tell us their paid CPCs drop because conversion lifts once your stars cross 4.5. We're complementary, not territorial.
Light. Onboarding is one 60-minute kickoff (founder + 1 ops lead), a 30-minute front-desk training session, and a Notion / WhatsApp setup — total ~2.5 hours of your team's time in week 1. After that, you spend 5 minutes a week on response approvals (first month) and 30 minutes a month on the strategy call. Everything else is run by our team, dashboards, automated flows.
Yes. Every Growth and Enterprise engagement comes with a 90-day performance guarantee: if review velocity hasn't at least doubled and your weighted rating hasn't moved in the right direction within 90 days of activation, we'll refund the previous 30 days' fees and continue at no cost until it does. The reason we can offer it: we've run this playbook with 100+ clinics across 18 specialties, and we've never had to write that refund cheque.
45 minutes. We'll tear down your Google presence, paid funnels, website and reviews — and send you a written action plan. Yours, free.
