Every missed call is a patient calling your competitor next.

The complete rescue loop, from detection to reported revenue. We connect call tracking to your clinic lines so every unanswered call — ring-out, busy tone or after-hours — is detected instantly. Within 30 seconds the caller receives a WhatsApp or SMS in your clinic's voice: an apology, a one-tap booking link and a callback promise. Every miss is logged with number, time and line, and becomes a callback task in a prioritised front-desk queue with due times, one-tap dialling, outcome logging and escalation if it sits untouched. After-hours and weekend flows go further: they answer common questions (timings, fees, directions), and book next-day slots directly in chat. Non-responders get a gentle 2-hour nudge and a final next-morning touch, then the lead closes cleanly. You also get front-desk workflow training, peak-miss-time analysis, and a monthly report showing the full funnel — calls missed, texts sent, replies, callbacks completed, bookings recovered and estimated revenue. Setup, templates and tuning are all included; this is a managed service, not a SIM-forwarding trick.

Seven to ten days for most clinics — this is the fastest deployment in our stack. Days one to three are the audit: we pull 30–60 days of call logs from your telecom provider or phone system and measure your true miss rate by hour and day, converting it into a rupee estimate against your average consult value. Most clinics discover they miss three to five times more calls than they guessed, and the audit alone often justifies the service. Days four to seven are wiring: call-tracking connected to your lines (no number change needed — your published number stays exactly as printed on every signboard and prescription), text-back templates written and approved by you, booking links connected to your calendar or booking system, and the callback queue configured for your front desk. If WhatsApp Business API isn't already set up on your number, Meta verification adds three to seven working days in parallel; SMS text-back can go live immediately as the interim channel. We then run a two-week tuning pass on timing, copy and after-hours flow behaviour before settling into monthly reporting rhythm.

Flat monthly retainers with pass-through messaging costs — deliberately priced as the cheapest entry point in our automation stack because the ROI case is so direct. The Rescue plan is ₹6,000/month: detection, instant text-back, after-hours flows, call logging and the monthly report. Rescue + Callback at ₹10,000/month adds the piece that roughly doubles recovery — the managed callback queue with due times, escalations, nudge sequences and front-desk training. Multi-location and hospital deployments are custom-quoted. Channel costs are passed through at cost: WhatsApp conversation fees and DLT SMS rates typically add ₹300–₹1,200/month for a single clinic's volume. There are no per-call or per-rescue fees, no setup fee, and the audit that starts the engagement is free — if it shows you don't actually miss enough calls to justify the service, we'll say so and you'll have learned something useful about your phone lines for nothing. Billing is monthly in advance; we ask for a 90-day initial run so one full tuning cycle completes. Do the arithmetic against your own consult value: at ₹800 per consult, seven rescued bookings pay the Rescue plan for the month. Our panel average is 39.

This is the narrow, sharp end of the automation stack — one leak, plugged completely. WhatsApp automation is a full conversation engine for people who message you: instant replies to chat enquiries, FAQ automation, reminders, review requests, campaigns. Booking automation is scheduling infrastructure: self-serve slots, calendar sync, no-show defence, waitlists. Missed-call automation covers the patients who did neither — they picked up the phone, called you, and got no answer. That population is invisible to both other systems and, in our audits, represents 25–40% of total inbound demand. The systems compose naturally: the text-back message can hand into your WhatsApp flows, and its booking link can point at your booking engine — which is why many partners start here (lowest price, fastest live date, most obvious ROI) and expand once the monthly report proves the model. If you can only afford one automation this year, this is the one we recommend first for any clinic whose phone actually rings: it monetises demand you already paid to generate, rather than trying to create new demand.

Yes. The rescue logic is universal; the message transport and consent wrapper adapt to each market. In India, the UAE, the UK and Southeast Asia, text-back runs WhatsApp-first because that's where a reply actually gets read, with SMS fallback for non-WhatsApp numbers — our London dental group case runs this exact stack under UK GDPR and PECR consent rules. For US practices, missed-call text-back is a natively SMS product: instant texts from A2P 10DLC-registered numbers with TCPA-compliant content and mandatory STOP/HELP handling — the same funnel, callback queue and reporting, with 'text us back' replacing 'reply on WhatsApp'. Time-of-day rules are localised so a 2 AM missed call gets its nudge at a civilised local hour, and multi-language templates (Arabic/English in the Gulf, Tagalog/English in Manila) are part of setup. International clients are quoted in local currency rather than the rupee prices shown — roughly USD 75 and USD 120 for the two standard plans — with billing by card, wire or Wise and reporting calls in your timezone. We run missed-call rescue for providers in London and Dubai today alongside our Indian partner base.

Yes, when engineered properly — and the legal position is stronger here than in almost any other messaging scenario, because the patient initiated contact by calling you. Responding to that call attempt with a service message ('sorry we missed you, here's how to reach us') is a direct continuation of the interaction the caller started. We still build the full compliance layer: under India's DPDP Act 2023, text-backs are strictly service communication — no promotional content rides along — and every message carries a working opt-out that suppresses the number instantly and permanently. SMS goes through DLT-registered routes with approved templates as TRAI requires; WhatsApp runs on the official Business API. Numbers that opt out are excluded even from future missed-call texts. Message content is minimal and non-disclosive: we never reference departments or treatments in the first text — a missed call to a fertility or psychiatry line produces the same neutral 'sorry we missed your call' as any other, protecting the caller if someone else sees their phone. Call logs are stored on India-region infrastructure for Indian clinics, retained only as long as reporting requires, and deletion requests are honoured across the system. For international deployments the same architecture maps to TCPA (US), UK GDPR/PECR and PDPA (Singapore).

In practice, the opposite — and the reply data proves it. Put yourself in the caller's position: you rang a clinic, nobody answered, and within thirty seconds your phone shows 'Sorry we missed your call — tap here to book, or we'll ring you back within the hour.' Compared to the alternative — silence, a voicemail nobody believes gets checked, and redialling the next clinic on Google — the text reads as responsiveness, not weakness. Across our panel, roughly 60% of texted callers engage (tap the link, reply, or await the promised callback), opt-outs run under half a percent, and we routinely see replies like 'thanks, booked for tomorrow'. Tone is doing the work: templates are written in your clinic's voice, warm and brief, never salesy, and you approve every word before launch. The one genuine reputational risk is promising a callback and not making it — which is exactly why the Rescue + Callback plan exists: due times, escalation and outcome logging make the promise real. A missed call answered well within a minute consistently outperforms an answered call handled badly.

Yes — multi-line and multi-location routing is the difference between the Enterprise tier and a toy. Each published number (per branch, per department, or per campaign tracking line) gets its own detection, its own template set and its own callback queue, so a missed call to the Andheri branch texts back with Andheri's booking link and lands on Andheri's queue — not a central pool where accountability dissolves. Shared or overflow reception setups get routing rules: first-miss texts fire from the branch identity while callback tasks route to whoever owns recovery for that branch, with per-branch SLAs and escalation paths. Department-level routing works the same way for hospitals — an orthopaedics line miss books into orthopaedics slots. The monthly report then breaks the rescue funnel down per line and branch, which has a useful side effect: it makes branch-level phone discipline visible and comparable, and several hospital partners have used the peak-miss heatmaps to restructure reception rosters. If you run call-centre software already, we integrate with it rather than around it; the audit week is where we map your exact telephony reality and confirm the architecture before anything is wired.

Any clinic whose phone rings benefits, but the economics peak where call volume is high, decisions are urgent, or consult values are large. Paediatrics and general practice: the highest miss volumes in our audits — anxious parents call at night and won't wait until morning; after-hours flows with next-day slots convert exceptionally here. Dental: high-value enquiries (implants, orthodontics) where one rescued call can cover a year of the retainer, plus emergency toothache callers who book with whoever responds first. Orthopaedics and physiotherapy: working patients call after their own office hours — our Kochi case saw 54% of misses after closing. Diagnostics and labs: enormous inbound volume asking about tests, timings and home collection; text-back with a booking link deflects and converts simultaneously. Dermatology and cosmetic: ad-driven call volume where every miss is paid demand evaporating — pairing this with your ad campaigns is the highest-leverage combination. IVF and sensitive specialties: handled with deliberately neutral first-touch templates and extra privacy care, where the instant, discreet response is itself a differentiator. Single-doctor clinics arguably gain most of all: the doctor is the receptionist, and the automation becomes the front desk they never had.

International clients are always quoted and billed in their local currency — AED for UAE clinics, USD for US and Singapore practices, GBP for the UK, and USD across most of Southeast Asia. The rupee plans on this page translate to roughly USD 75/month for Rescue and USD 120/month for Rescue + Callback, with identical deliverables: the audit, instant text-back, after-hours flows, callback queues and the monthly recovered-booking report, plus review calls scheduled in your timezone. Messaging costs pass through at local rates — US A2P SMS, UK mobile termination, Gulf WhatsApp conversation fees — with no markup, and payment runs by international card, wire or Wise with tax documentation for your jurisdiction. Compliance is localised during setup rather than patched later: A2P 10DLC registration and TCPA consent for the US, UK GDPR and PECR for Britain, PDPA for Singapore, UAE telecom rules for the Gulf. For Indian clinics and hospitals serving international medical-tourism patients, we configure country-code-aware routing so an enquiry call from Dubai or Nairobi gets a WhatsApp text-back that works internationally, in the right language, timed to the caller's timezone — because a missed international call is usually the most valuable miss of all.