A Google Business Profile that books patients
After a 47-point Google Business Profile optimisation and an automated review-collection system, monthly calls from Google more than quintupled in 90 days.
The profile was claimed but effectively dormant — incomplete categories, thin photography, no posts and sporadic review activity. It was invisible for the neighbourhood searches that drive routine dental demand.
- /01
Ran a 47-point profile rebuild covering categories, services, photography, hours and Q&A.
- /02
Introduced a post-visit review request flow so feedback arrived steadily rather than in bursts.
- /03
Established weekly profile activity so the listing read as an active business to patients and to Google.
What changed, measured.
| Metric | Before | After |
|---|---|---|
| Calls from Google | 12 / month | 67 / month |
| Profile activity | Dormant | Weekly posts |
| Review flow | Sporadic | Automated post-visit |
Results are specific to this engagement and are not a guarantee of comparable outcomes. Client identity withheld by agreement.
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