A 5-star reputation, ethically built
A consented, privacy-safe review-collection system lifted the clinic's rating from 4.1 to 4.8 with 43 genuine new reviews over four months — without ever pressuring patients.
A 4.1 rating was filtering the clinic out of consideration before its clinical record was ever read. Fertility patients research harder than almost any other segment, and the rating was doing the opposite of what the outcomes deserved.
- /01
Asked every patient rather than filtering for the ones expected to be positive, which is both a policy requirement and what makes a profile read as real.
- /02
Timed requests to shortly after the visit, when the experience is fresh, over the channel patients already use.
- /03
Answered every review promptly in wording that acknowledges feedback without disclosing any clinical detail.
What changed, measured.
| Metric | Before | After |
|---|---|---|
| Star rating | 4.1 | 4.8 |
| New reviews | — | 43 in 4 months |
| Method | Ad hoc requests | Consented, privacy-safe system |
Results are specific to this engagement and are not a guarantee of comparable outcomes. Client identity withheld by agreement.
More results
From 80 monthly inquiries to 240
Read case study Dental Chain · DelhiAligner bookings, on autopilot
Read case study Cosmetic · MumbaiA founder brand worth following
Read case studyBook your free
clinic growth auditWorth ₹5,000.
30 minutes. We'll tear down your Google presence, paid funnels, website and reviews — and send you a written action plan. Yours, free.
- 30-minute working session
- Personalised 90-day action plan
- Zero obligation · 100% confidential